Saturday, 25 February 2012

Groupon doesn't honour their own policy

My first and LAST experience with Groupon really sucks the big one!

I am not one for coupons much but when a friend sent me one for The Hive where I normally get my hair cut for $29 instead of $65 I thought I would try it out. After all I know my hair dresser. I am quite broke right now so I thought I could get my hair cut sooner than I normally would. My hair dresser is really busy and gets booked up quickly so I looked at the Groupon carefully and saw that it was good till August. Ok I go for it.

So at the hair dresser when I pull out my coupon for Groupon and the owner is present and says that it is for first time clients only. Gee this is the first I heard of this and I looked at the Groupon pretty carefully when I purchased it. NO she says that I can give it away for a gift but I can't use it.

So now I have paid over $100 dollars for a $65 hair cut that I thought was going to cost me $29! I am NOT HAPPY!!!

I go and check out the Groupon site and they have a policy stating if you are not happy they will automatically refund your money because they want happy customers.

Quoted from the Groupon web site "We’re confident in the businesses we feature on Groupon and back them with the Groupon Promise. If the experience using your Groupon ever lets you down, we’ll make it right or return your purchase. Simple as that."

Well apparently this is a pile of bull crap because they sent me a note that says in the Fine Print that it did say for first time customers only and that it is too bad so sad for me. Why don't I give it away as a gift. Well isn't that sweet of them to think of others.


1 comment:

Kellie Gillette said...

Good to know, Patti! I hate it when businesses are sneaky like that.